F.A.Q


Where is your business?

Bon Robe is a California based United States online business.  We carry dresses and clothing from popular boutique brands that are often designed and manufactured in the USA. 

How do I measure myself?

Please see our Size Guide on how to get your measurements.

I'm between 2 dress sizes, which size should I get?

Please see our Size Guide for tips on choosing the right size. Special occasion dresses typically run smaller. If you are between sizes, it is generally recommended to order the larger size which can then be altered.

I have an upcoming event, when should I look to order?

We recommend that you plan ahead and place your order well in advance of the event.  For bridesmaids dresses, please budget enough time to order the dresses and also allow time for alterations. Vendor production times, item availability, and delivery times are not always guaranteed. Place an order as soon as you are able to as this will give you more time to make any necessary adjustments. 

How long does it take to get my order?

This will depend on processing and shipping times.  If an item is in stock, it may take 1-3 business days to process. With most special occasion dresses, we may need to order your item from our vendor, which may take 2-7 business days to process.  Shipping times will vary and depend on where you’re shipping to.  As an estimate, you can expect an order, without any sold out or unavailable items, to arrive anywhere from 3-8 business days from the order date if shipped within the Continental US. 

I need a dress ASAP, is it possible to overnight?

We currently do not offer overnight shipping. Our express shipping option typically delivers within 1-3 business days, depending on your location. Although it's possible to receive in-stock items within 1-3 business days of placing an order, we do not want you to run the risk of it missing your event. Please contact us if you require urgent delivery.

Will I have to sign for my package?

For your protection, we may require a signature upon delivery for certain packages, including those with expedited shipping or valuing $250 USD or more. This service is at our discretion and you will not be charged for it. Please note that we cannot take customer requests to deny or require signature confirmation on specific orders. For shipments to international countries, US territories, associated states, APO/FPO, and P.O. Boxes, a signature option may not be available.

For packages not requiring a signature, there are instances when the delivery driver may decide to obtain a signature. Please be aware that the carrier will determine whether or not packages can be left securely at your shipping address at their discretion.

Is it possible to check product availability?

We are unable to take personal requests for inventory checks currently. When you place an order with us, you will be contacted if any items are unavailable. For bridesmaid dresses and dresses marked as special occasion, we understand that these items may require all items to be available, so if there is an unavailable item in your order, we will hold your order until all items are available or we get your approval to continue processing. If you we do not hear back from you within 3 days, we reserve the right to cancel unavailable items from an order or the entire order if there are any unavailable items. If an item is cancelled from your order for any reason, you will not be charged for the item.

If an item is sold out, when will it become available again?

It is possible that a vendor may choose to manufacturer a popular item again, but we cannot know or guarantee this. Contact us and we'll be happy to check on availability of sold out items, though we are unable to accommodate general inventory checks. We can also help you find a similar style or recommend something else that might work just as well or even better!

Why was my order cancelled?

It can be dissatisfying when an order is cancelled, so we try our best to avoid doing this. Your order may have been cancelled if we were unable to completely fulfill your order or resolve an issue with your order.

Do you price match?

Yes! If you find a lower price on any regular priced item we carry online, we will match it plus 5% of the regular selling price. The item must be an identical item with the same brand name, size, weight, color, quantity and manufacturer style number. The item must be sold online from an Authorized U.S. Retailer, it must be in stock at the time of the price match and must not be discounted or subject to promotions. Please contact us and provide proof of the item for a price match. We do not price match previous purchases. We reserve the right to limit quantities of price matches per guest and/or deny price matches.

Is my payment secure?

Yes, we take security seriously and take measures to make our website and your transactions secure. We want you to feel safe ordering from us. To learn more about our site security, please see our Privacy Policy.

How do I contact you?

You may use our online contact form.