Our hope is that your are completely satisfied with your purchase. Special occasion retailers typically have a no-returns policy and dresses are expected to be altered. To help make your experience as hassle-free as possible, have a look at our store policies, including our order and returns policies.
Your order starts processing right away, and therefore we are unable to cancel orders or make changes. For in-stock items, your order will typically process within 1-3 business days. For bridesmaid dresses and most special occasion dresses, we may need to place an order with our vendors. In this case, your order will typically process within 2-7 business days.
We Will Inform You of Unavailable Items
If any items in your order are unavailable, we will inform you regarding the status of your order. If your order contains unavailable bridesmaids dresses or dresses marked as special occasion, you may choose to cancel any of these unavailable items or your entire order. Cancellation requests are only allowed on this basis for bridesmaids dresses or dresses marked as special occasion. We reserve the right to cancel any unavailable item from your order. If an item is cancelled from your order for any reason, you will not be charged for the item.
For special occasion dresses, allow yourself 1-2 weeks and up to a few months for the dresses to come in, and another 4-6 weeks for alterations. Some dresses may require multiple fittings, and during peak season, tailors may have limited schedules. Also be mindful that in a wedding party, some maids may have busy schedules and not everyone will have access to a tailor nearby.
Tips for Ordering Bridesmaid Dresses
* For the best fit before altering, it is suggested that you order a dress based off of your largest measurement.
* Order all dresses at the same time and from the same vendor so they are from the same dye lot. Additionally, this may help to prevent slight style variations that can occur with the same style produced year to year.
* Have your order shipped to one place and then send each dress to each wedding party member. This makes it easier to track the dresses like who received what and when.
Size charts are available on each product page. Where available, specific vendor size charts are provided.
Special occasion dresses, including bridesmaid dresses, generally run on the small side. If possible, get yourself measured by a professional tailor or seamstress. If you're in a wedding party, ask that all the girls also get measured. If you are unable to get professional measurements, a sewing measuring tape is a good alternative and can work just as well. Because special occasion dresses run small, your normal dress size might not apply. You may need to go up a size (or even two), but don't let that worry you - most special occasion wear is altered for the right fit.
How to Measure for Size
For the most accurate measurements, have someone else measure you. Keep the tape measure snug against the body and the tape measure parallel to the ground.
Bust: Lift your arms and measure across the fullest part of your bust.
Natural Waist: Measure the smallest part of your natural waistline
(approximately above your navel but below your ribcage).
Hip: Measure the fullest part of your hip including your bottom
(roughly nine inches below the waist). You may not line up with one size so choose a size with your largest measurement.
Finding Your Size
When you find the dress you like, compare your size with the item size chart if it's available. Be warned that even though vendors offer size charts, they are just general guidelines. It is expected that special occasion dresses, particularly bridesmaids dresses, will be altered for the right fit.
Special occasion dresses typically run smaller. If you are between sizes, it may be better to order the larger size which can then be altered.
A general rule of thumb for alterations is, “it is easier to take something in than it is to let it out.” Because it is usually harder to add to a dress than it is to remove from it, dress designers and retailers will often say it is better to order a size up rather than a size down. For the best fit before altering, it is suggested that you order a dress by your largest measurement. If you are like most women, and experts say the majority of us have a pear shaped body type, you will order your dress by your hip measurement.